• We set up your short-term rental from the ground up to ensure it is fully optimized, compliant, and ready to perform from day one.


    Includes:

    • Full Airbnb / VRBO / Booking.com listing creation and setup

    • Ensuring full compliance with all provincial and local short-term rental regulations and requirements

    • Professional listing optimization (titles, descriptions, SEO, and structure)

    • Photo ordering guidance and visual presentation strategy

    • Market positioning and competitive pricing setup for launch

    • Initial dynamic pricing configuration (if applicable per platform) 

    • Calendar and channel integration setup

    • Initial automated messaging workflows (booking → check-in → stay → checkout)

    • House rules, policies, and guest communication templates

    • Setup of operational systems and SOPs for ongoing management

    • Launch strategy to generate early bookings and reviews

  • We handle all guest communication from booking to checkout to ensure fast response times and high guest satisfaction.

    Includes:

    • 24/7 guest messaging coverage 

    • Pre-arrival instructions and check-in coordination

    • Real-time support during stays (issues, questions, troubleshooting)

    • Checkout reminders and review encouragement

    • Proactive messaging to reduce complaints and misunderstandings

  • We actively manage pricing to maximize occupancy and revenue per booking.

    Includes:

    • Seasonal pricing strategy (high/low season adjustments)

    • Weekday vs weekend optimization

    • Event-based and local demand pricing adjustments

    • Competitive market monitoring

    • Occupancy balancing (avoiding gaps and underpricing)

    • Monthly Revenue tracking/reporting

  • We will coordinate cleaning and turnovers with trusted vendors so the property is always guest-ready.

    Includes:

    • Scheduling cleaners between bookings

    • Turnover quality checks and standards enforcement

    • Linen/restock coordination (toiletries, consumables, supplies)

    • Damage flagging and post-checkout inspection coordination

    • Emergency same-day turnover management when needed

  • We will build and maintain systems that reduce manual work and improve consistency.

    Includes:

    • Automated messaging workflows (booking → check-in → stay → checkout)

    • Smart pricing tools setup and management

    • Calendar synchronization across multiple platforms

    • Task automation for cleaning and maintenance triggers

    • SOP creation for repeatable operations

  • We provide clear, simple monthly reporting so you always have full visibility into your property’s performance.

    Includes:

    • Monthly account statements with full revenue breakdown

    • Occupancy, booking, and performance summary

    • Platform-specific earnings (Airbnb, VRBO, Booking.com, etc.)

    • Cleaning and operational expense tracking (if applicable)

    • Key insights and recommendations for performance improvement

    • Year-to-date performance overview (upon request)

  • We create customized guest welcome materials that elevate every stay and reflect the unique character of your property. This includes professionally designed welcome books, curated local tourism guides, and tailored recommendations specific to your home and its location.

    Each guide is thoughtfully built to enhance the guest experience while highlighting the best of the Okanagan — from local restaurants and wineries to beaches, trails, and experiences that make each stay memorable.

    This is a project-based service offered separately from co-hosting, designed for owners who want to stand out, improve guest satisfaction, and add a polished, high-end touch to their property.

Our Services

Local Full-Service Short-Term Rental Co-Hosting

We handle everything your short-term rental needs to perform at its best without you lifting a finger. 

From guest communication and booking management to dynamic pricing, listing optimization, cleaning coordination, and issue resolution, so your property performs like a professionally managed asset year-round.

Our approach is tailored specifically to the Okanagan short-term rental market: understanding seasonal demand shifts, local travel trends, and what guests visiting Kelowna, Lake Country, and surrounding areas expect from a premium stay.

What We Handle

  • Guest communication and responsive support throughout the guest journey

  • Listing creation, Booking management and calendar coordination across platforms

  • Dynamic pricing built around Okanagan demand cycles — wine season, lake season, events, and shoulder seasons

  • Listing optimization for Airbnb, VRBO, and direct bookings

  • Cleaning coordination and turnover quality control

  • Check-in/check-out support and guest experience touches

  • Local issue resolution and maintenance coordination

  • Partnerships with local businesses

Our goal is simple: more bookings, stronger reviews, and more revenue, while removing the stress of day-to-day hosting entirely. We strive to create guest experiences that highlight and support the local businesses that make the Okanagan unique.

FAQ

  • We offer co-hosting & full-service management for 22% of booking revenue plus applicable cleaning/operational fees.

    We also offer one-time setup/launch packages if someone just needs help launching or optimizing their STR.

  • A lot of STR performance comes down to consistency and optimization. We focus heavily on pricing strategy, guest communication, automation, strong presentation, and improving the overall guest experience through local partnerships.

    We also list across multiple platforms like Airbnb, VRBO, and Booking.com to increase visibility and reduce vacancy gaps.

  • Not at all!

    You always own your listing, your property, and have final say on anything important.

    That being said, we’re best suited for owners who prefer a hands-off approach and want someone local to fully manage the day-to-day operations for them. Most of our clients come to us because they don’t want to be involved in messaging, pricing, turnovers, or guest issues and they just want the property to perform well.

  • Most properties are fully onboarded within 15-20 days, however design, guest experience upgrades, décor recommendations, and staging improvements may extend beyond this timeline, depending on the scope of enhancements and any physical changes to the space.

  • We respond very quickly, and we use automated messaging workflows and property management systems to handle most routine communication instantly including booking details, check-in instructions, and common questions.

    This ensures guests always get immediate support, while we stay focused on high-touch communication and any issues that require real-time attention.

  • We act as the first point of contact for guests and help coordinate solutions quickly and professionally. A big part of STR success is handling issues calmly and proactively before they become negative reviews.

  • We’re intentionally selective with the number of properties we take on. We keep our portfolio small so we can stay hands-on with operations, maintain high guest experience standards, and ensure every property is performing well.

  • We use a combination of platform tools and booking signals to help ensure guests are a good fit for the property including reviewing guest profiles, prior reviews, and communication before and after booking.

  • If at any point you want to cancel our services, either party can end the agreement with 30 days written notice.

    We keep things flexible and straightforward with no long-term lock-ins or complicated contracts.

    During that notice period, we’ll ensure a smooth handover so everything continues to run properly for guests and there are no disruptions to bookings or operations.

  • If you have any other questions, feel free to reach out anytime — we’re always happy to help.

    You can contact us directly at:

    devinmoody@prettypropertyco.com‍ ‍

    rachele.moody@prettypropertyco.com

    Or you can book a call by clicking HERE

    We’ll get back to you as soon as we can!